Contents

Create Order Refund Requests

POST /v1/order/[order id]/refund

It allows you to create order refund/return requests.

You can create a refund/return request if an order meets the following conditions:

  • Order status is paid
  • Order price amount is greater than zero
  • No other refund/return requests having status New or Processing exist for the order

Once a request has been created, it is processed individually on our end. If a refund/return is made as the result of processing, you receive a webhook on the event (if connected). You can check request statuses using the ESupport portal. 

This request can also be used to make refund requests for payments created via Softline Payments.

[order id]
required
Order identifier
You can get it from: Example: /v1/order/123456
content-type
string
required
MIME-type

It must be equal to "application/json".
AuthorizationJWT
required
Authorization token.
  • Format: Bearer [token]
  • Replace [token] with the token value, you get in response to the request sent to the Authentication API
description
string
Refund/return reason description
Including execution peculiarities: full or partial, refund or dispute settlement, etc. If you need to make a partial refund, you have to also specify the item to be returned.

Must not exceed 500 characters. UTF is supported.
email
string
required
Your email for questions on refund/returns
Note that this is not your end customer's email. We will contact you using this email if we have any questions during refund/return processing. The request processing results will not be duplicated to this email.

Must not exceed 80 characters.
{
  "description": "Wrong product",
  "email": "merchant@gmail.com"
}

In response to the request, you receive the server response code corresponding to the processing result. Depending on the code, the response body may contain additional parameters.

If processing is successful, the following will return in response server response code: HTTP/1.1 200 OК

If an error occurs while processing the request, you receive a server response code corresponding to the result of processing.

Depending on the code, the response body may contain additional parameters.

HTTP code Description
HTTP/1.1 400 Bad Request The request is not valid (error in parameters; necessary data is not transferred, etc.).
An additional error code (one or more) will be transferred in the response body.
HTTP/1.1 401 Unauthorized Unsuccessful authorization.
An additional error code (one or more) will be transferred in the response body.
HTTP/1.1 404 Not found Invalid request URL or no order having the identifier transferred is found. If no order is found, an additional additional error code will return in the response body. 
HTTP/1.1 500 Request Error Internal Server Error. Please try again later or contact support.
Error Message Description
If at least one error from the list below is found, then it returns in response to a request, other errors are not validated.
110 JSON is not valid. The request cannot be processed. Request field structure is not valid. Check the fields in the request body against the JSON format.
111 Invalid data format (Content-type). The request cannot be processed. Invalid request header. Content-type must be equal to application/json.
15000 Unable to identify your configuration for accessing this API. Please contact technical support. During processing, we could not identify your account setting unambiguously. Please contact support team.
15030 Order refund is impossible. Order status is not equal to "paid". The system cannot accept the refund/return request. The status of the order is not paid.
15040 Order refund is impossible. Order price amount is equal to zero. The system cannot accept the refund/return request. The price amount of the order is zero.
15050 Order refund is impossible. Order refund request already exists. The system cannot accept the refund/return request. A refund/return request having status New/Processing already exists for the order.
If at least one error from the list below is found, then request validation is not interrupted. Several errors may return in response.
15010 Invalid field value: [parametr name] The request is not valid, e.g., the required parameter is not filled out, the parameter name is incorrect, the parameter value does not match with the data type provided, or the value format is incorrect. Moreover, the error will return if null is transferred in the parameter, and this value option is not set as valid in the parameter description.

The errors are the same for all the APIs that use token authorization.

Error Message Description
15060 Order refund is impossible. Order not found. No order with the identifier transferred is found, or you do not have the rights to get the data. 
errors
array [objects]
required
Error list
errors / [error object]
/
error
number
required
Error code
errors / [error object]
/
message
string
Error description
{
  "errors": [{
      "error": 15020,
      "message": "Order not found."
    }
  ]
}