Tickets Statuses

In List of tickets and detailed page for each ticket you will see different Ticket statuses. Here we describe what all of them mean.

• Open - ticket is open and awaiting for an engineer to start working on it
• Work in progress - engineer is working on your request
• Pending Customer - we are waiting for some additional details from your side
• Pending Change - to solve your request, new Change request was initiated and we're awaiting for it to be implemented
• Pending vendor - Case was escalated to OEM and we're working with them to solve your request
• Resolved - your request is resolved
• Closed - your request is closed