Search Orders

Using the ESupport portal you can find orders of your customers and view information on them.

The order search form is located at the top of the portal page.

To search for orders by date, use the following fields:

• Order creation date 
• Order payment date 

If several filters are filled, then only the orders that satisfy all the conditions specified will be found.

You can enter:

• One date (date from) - in this case, orders created and (or) paid for on the date entered will be displayed
• Date period (date from - to)
  When searching, dates entered in the "from-to" fields are included in the period

When positioning the cursor in the date field, a pop-up calendar opens to help select the date.

To search for orders by status, use the Order status checkboxes. The search results will contain only the orders that have the statuses you select. More details on order statuses.

If several filters are filled, then only the orders that satisfy all the conditions specified will be found.

It is recommended to use the "search by status" option combining it with other filters; otherwise, the order list displayed may be too long.

To search for orders by ID, use the Order IDs field.

You can enter several IDs separated by spaces, commas or input them in a column format.

Only the numeric part of the ID number is used for searching, for example, searching result for A0012345678 and 12345678 will be identical.

If several filters are filled, then only the orders that satisfy all the conditions specified will be found.

To search for orders by customer data, use the following fields:

• Phone Number - search by customer phone number
• First Name - search by customer first name
• Last Name – search by customer last name
• Email – search by customer email
• Company - search by company name - provided if the order is for the legal entity
• VAT Number - search by customer taxpayer number
• Last 4 digits of Card Number - search by the last 4 digits of the card that was used to pay for the order

For all data the search is executed strictly according to the given keyword (exact match). It means that if you enter a partial word, the order will not be found.

Search by phone number is performed only according to the numbers entered (exact match), other characters and spaces in the string are not taken into account. For example: if you enter a number as 8 (905) 1234567 or 8 905 123-45-67, then number 89051234567 will be found. Also, using a partial number, e.g. 8 (905), no order with a full phone number will be found.

If several filters are filled, then only the orders that satisfy all the conditions specified will be found.

When searching by customer data, no order may be found, if the customer uses the right to personal data erasure, more details.

If you use Noventiq automatic order fulfillment tools (electronic product delivery), you can find orders by license information. Use the Activation code field.

The minimum search query length is 3 characters.

You can search by part of a word, for example, when entering AAAA-123, orders with the following keys will be found: AAAA-123-12345, AAAA-123-3333, etc.

In case of order refund:

• If the refund procedure requires activation code removal, then the activation code is marked as deleted, but not removed from the order
• Such an activation code can no longer be sent/shown to the customer again
• But the order can be found by the value of the activation code deleted

If several filters are filled, then only the orders that satisfy all the conditions specified will be found.