Contents

Event Reference for Webhooks

Event Softline Checkout Softline Payments
order.created Order created Payment created
order.payment.succeeded Order paid Payment or card verification completed successfully
order.payment.failed Payment error occurred Payment error occurred
product.delivered Product license information sent to customer Not used
product.returned Product license information returned or replaced (including when refund or chargeback) Rufund completed
subscription.cancelled Subscription cancelled (AR / AR Trial / PMR). The event webhook is always sent only for the order that initiated a subscription and does not depend on the existence of orders to renew this subscription Not used
subscription.restored Subscription resumed (AR / AR Trial). The event webhook is always sent only for the order that initiated a subscription and does not depend on the existence of orders to renew this subscription Not used